Terms of sale

Last updated: 27 September 2026.

Courtesy translation. The legally binding version is the French one, available at lettreexpress.com/cgv — it prevails in case of any discrepancy.

These terms apply to any order placed on LettreExpress. Generating, copying and printing letters remains free: only the paid options described below are concerned.

Seller

LettreExpress, operated by Axel Barats, sole trader (EI), SIREN 108 196 718, registered office: 9 avenue des Allées, 64700 Hendaye, France. Contact: contact@lettreexpress.com — phone: +33 6 69 44 83 52.

Products

Pro PDF — €1.90 incl. tax: your letter laid out on A4, delivered as a PDF file you can download as soon as payment is confirmed.

Custom letter written by AI — €2.90 incl. tax: automated drafting of a complete administrative letter from the situation you describe, with a free partial preview; payment unlocks the full text and its formatted PDF. The letter is generated by AI from your input only: it is a writing aid, cites no legal references and is not legal advice — review and adapt it before sending, under your responsibility.

The registered post service stopped being sold on 27/09/2026; orders placed before that date remain governed by the terms in force on the day of the order, which are sent on request to contact@lettreexpress.com.

Price and payment

Prices include tax — VAT not applicable, article 293 B of the French General Tax Code. Payment by card via Stripe; no banking data ever passes through our servers.

Delivery

Pro PDF: the file is generated in your browser and downloaded as soon as payment is confirmed (a “Download my PDF again” button remains available in case of problems).

Custom letter: the full text is displayed as soon as payment is confirmed and emailed to you. It remains available for 30 days through a personal link, after which it is deleted from our servers.

Right of withdrawal

Principle. Under article L221-18 of the French Consumer Code, you have 14 days from the conclusion of the contract to withdraw, without giving any reason and without bearing costs other than those provided for by law.

Immediate performance and exceptions. Before each payment, a mandatory checkbox lets you request immediate performance of your order and acknowledge that you lose your right of withdrawal:

• Pro PDF and custom letter (digital content not supplied on a tangible medium): the right of withdrawal can no longer be exercised once the content has been supplied, provided you gave your prior express consent and acknowledged losing this right by ticking the box (article L221-28, 13°, of the French Consumer Code).

Without this box ticked, the order cannot be placed. Your consent is restated in your order confirmation.

How to withdraw. As long as the right of withdrawal can be exercised, you can withdraw free of charge: use the “Withdraw from the contract here” page, or send us the model form reproduced in the annex below (or any other unambiguous statement) by email to contact@lettreexpress.com or by post to our registered office. We acknowledge receipt of your withdrawal by email.

Refund. If you withdraw, we refund all sums paid no later than 14 days after being informed of your decision, using the same means of payment as for the order, at no cost to you (article L221-24 of the French Consumer Code).

Malfunction. In case of malfunction (file not delivered, unreadable document), we refund you or supply the service again, as you request.

Legal guarantees

Pro PDF and custom letter (digital content). You benefit from the legal guarantee of conformity for digital content provided for in articles L224-25-12 et seq. of the French Consumer Code. For a single supply, we are liable for any lack of conformity that exists at the time of supply and becomes apparent within two years of it (article L224-25-13). In case of a defect, you are entitled to have the content brought into conformity free of charge or, failing that, to a price reduction or termination of the contract, under the conditions set out in those articles. To use it, write to contact@lettreexpress.com.

Complaints and consumer mediation

For any complaint, contact us first at contact@lettreexpress.com. In accordance with articles L611-1 et seq. of the French Consumer Code (in particular article L612-1), if no amicable solution is found, any consumer may refer the matter free of charge to the consumer mediator we belong to:

CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu, 75008 Paris, France
Online: https://www.cm2c.net — email: declarer-un-litige@cm2c.net — or by post at the address above.

The dispute must have been the subject of a prior written complaint to us less than one year old.

Governing law

These terms are governed by French law. Any dispute, after an attempt at amicable settlement or mediation, falls under the jurisdiction of the French courts, without prejudice to the mandatory consumer protection rules of your country of residence.

Annex — Model withdrawal form

Official model form annexed to article R221-1 of the French Consumer Code, reproduced in French, followed by a courtesy translation.

Courtesy translation: